ACUTE CARE SERVICES CONSULTING
Improve Your Organization’s Acute Care Services
Novia Strategies has extensive consulting experience in inpatient Acute Care departments. Our consultants are seasoned nurses who are willing to roll up their sleeves and partner with you to improve your organization’s Acute Care Services, including general medical-surgical units as well as specialty units such as neuroscience, oncology, orthopedics, cardiac, etc.
Our consulting services range from full assessments and implementation efforts to specific focused improvement projects. For a full assessment, we evaluate all facets of operations, processes and practice. This effort enables us to identify the underlying causes of problems and recommended strategies to resolve them. For a targeted project, we work in a focused manner to achieve your goals in a specific area while ensuring full integration with other related functions and services. We pride ourselves on ensuring the gains are sustained by our consultants transferring knowledge and leaving you with an operational dashboard for Acute Care Services.
BENEFITS OF OUR ACUTE CARE CONSULTING SERVICES:
We will work with you to achieve desired results such as:
- Improved patient flow
- Improved efficiency and productivity
- Improved staff resources and availability
- Efficient and effective delivery of patient care
- Improved quality outcomes
- Increased staff competency
- Increased patient satisfaction
- Increased staff and physician satisfaction
OUR APPROACH – ACUTE CARE CONSULTING SERVICES:
We utilize a four step process in our consulting which is tailored to the level of support you need. These four steps typically are as follows:
- Evaluate your acute care services or specific areas identified and make recommendations for improvement
- Develop an action plan to guide the improvement work for either your team or a combined hospital-consultant team
- Provide project leadership or hands-on support for implementation as needed
- Provide an operations dashboard and training that allows the organization to monitor progress and ensure the gains are maintained.
Assessment Planning and Implementation
Phase One – Assessment: Optional areas of focus during our Assessment:
- Process flow improvement
- Patient flow
- Patient care delivery systems
- Models of care
- Staffing and scheduling
- Organizational structure
- Nurse/Physician relationships
- Productivity and staffing
- Regulatory compliance
- Business development
- Physical environment
- Customer service
- Support services
- Staff orientation and training
- Patient aggregation
- Admission criteria
- Practice enhancement
Phase Two – Key Components of our detailed Action Plan:
- What work needs to be completed to get the improvements targeted
- Who is on point for each activity/outcome
- Identification of key considerations for success
- By when should work occur with attention paid to both prioritization and sequencing
Phase Three – Implementation Optional Support Available:
- Strategic leadership to assist in positioning and managing barriers
- Project leadership to drive the work to completion
- Acute Care Services Subject Matter Expert support:
- to provide insight into best practice
- to share various approach options and lessons learned from other project experiences
- to provide objectivity
- to challenge the status quo
- Staff support to do the work in organizations where resources are tight
Contact Us to learn more about our Acute Care Consulting Services.
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