CLINICAL PROCESS IMPROVEMENT CONSULTING
Improve Your Organization’s Clinical Processes
The IOM has challenged all hospitals to “radically transform the health care system and related policy environment in order to close the chasm between what we know to be good quality care and what actually exists in practice”. In order to meet this challenge, hospitals must evaluate and where appropriate, redesign their clinical processes. Novia Strategies is a national consulting firm with significant experience in helping improve clinical processes in order to optimize patient, physician, and staff satisfaction and patient outcomes. Our consulting approach takes into consideration your organization’s unique needs and goals, whether it be to redesign clinical processes system-wide or a focused project for a specific department/service.
In either case, Novia Strategies consulting experts work in partnership with members of your organization’s team to identify current processes to be improved, analyze causative factors, develop plans for improvement, implement changes, monitor outcome metrics, and sustain success. We pride ourselves on ensuring the gains are sustained by our consultants transferring knowledge and leaving you with an operational dashboard for Clinical Process Improvement.
BENEFITS OF OUR CLINICAL PROCESS IMPROVEMENT CONSULTING SERVICES
The impact of redesigning clinical processes can be significant including:
- Improved patient, physician, and staff satisfaction
- Improved care delivery systems
- Improved patient flow and access to care
- Increased care provider knowledge
- Increased patient safety
- Improved documentation and communication
- Enhanced care delivery efficiency
- Decreased errors and injuries
- and more . . .
OUR APPROACH – CLINICAL PROCESS IMPROVEMENT CONSULTING SERVICES:
We utilize a four step process in our consulting which is tailored to the level of support you need. These four steps typically are as follows:
- Evaluate your overall clinical processes or specific areas identified and make recommendations for improvement
- Develop an action plan to guide the improvement work for either your team or a combined hospital-consultant team
- Provide project leadership or hands-on support for implementation as needed
- Provide an operations dashboard and training that allows the organization to monitor progress and ensure the gains are maintained.
Assessment Planning and Implementation
Phase One – Assessment: Optional areas of focus during our Assessment:
- Patient flow
- Work flow
- Clinical outcome and quality improvement
- Interdisciplinary communication and collaboration
- Coordination of services and continuity of care
- Supply and equipment availability and access
- Handoff’s between departments and amongst staff
- Interdepartmental communication and collaboration
- Patient satisfaction
- Physician and/or staff satisfaction
- Case management
- Utilization management
- Access to care
- Patient transportation
- Clinical standardization
- Clinical documentation
- Medication administration
Phase Two – Key Components of our detailed Action Plan:
- What work needs to be completed to get the improvements targeted
- Who is on point for each activity/outcome
- Identification of key considerations for success
- By when should work occur with attention paid to both prioritization and sequencing
Phase Three – Implementation Optional Support Available:
- Strategic leadership to assist in positioning and managing barriers
- Project leadership to drive the work to completion
- Clinical Process Subject Matter Expert support:
- to provide insight into best practice
- to share various approach options and lessons learned from other project experiences
- to provide objectivity
- to challenge the status quo
- Staff support to do the work in organizations where resources are tight
Contact Us to learn more about our Clinical Process Improvement Consulting Services.
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