CRITICAL CARE SERVICES CONSULTING
Improve Your Organization’s Critical Care Services
Effective and efficiently managed Critical Care units are essential for providing care to the complex and critically ill patient. Novia Strategies has extensive experience in Critical Care consulting. Our consultants are experienced nurses who are willing to roll up their sleeves and partner with you to improve your organization’s Critical Care Services and outcomes.
Our consulting services range from full assessments and implementation efforts to specific focused improvement projects. For a full assessment, we evaluate all facets of your current operations and processes. This effort enables us to identify the underlying causes of problems and the strategies needed to resolve them so that our clients can realize sustained improvements. For a targeted project, we work in a focused manner to achieve your goals in a specific area while ensuring full integration with other related functions and services. We pride ourselves on ensuring the gains are sustained by our consultants transferring knowledge and leaving you with an operational dashboard for Critical Care Services.
BENEFITS OF OUR CRITICAL CARE SERVICES CONSULTING:
We will work with you to achieve desired results such as:
- Improved efficiency and productivity
- Improved staff resources and availability
- Efficient and effective delivery of patient care
- Improved patient flow
- Increased staff competency
- Improved quality outcomes
- Increased patient satisfaction
- Increased staff and physician satisfaction
OUR APPROACH – CRITICAL CARE CONSULTING SERVICES:
We utilize a four step process in our consulting which is tailored to the level of support you need. These four steps typically are as follows:
- Evaluate your entire critical care services or specific areas identified and make recommendations for improvement
- Develop an action plan to guide the improvement work for either your team or a combined hospital-consultant team
- Provide project leadership or hands-on support for implementation as needed
- Provide an operations dashboard and training that allows the organization to monitor and ensure the gains are maintained.
Assessment Planning and Implementation
Phase One – Assessment: Optional areas of focus during our Assessment:
- Nurse/Physician collaboration and communication
- Quality improvement initiatives
- Patient flow
- Patient care delivery systems and processes
- Regulatory compliance
- Organizational structure
- Physical environment
- Interdepartmental support
- Access to supplies and equipment
- Documentation
- Staff competency
- Staffing and scheduling
- Staff orientation and training
- Customer service
Phase Two – Key Components of our detailed Action Plan:
- What work needs to be completed to get the improvements targeted
- Who is on point for each activity/outcome
- Identification of key considerations for success
- By when should work occur with attention paid to both prioritization and sequencing
Phase Three – Implementation Optional Support Available:
- Strategic leadership to assist in positioning and managing barriers
- Project leadership to drive the work to completion
- Critical Care Subject Matter Expert support:
- to provide insight into best practice
- to share various approach options and lessons learned from other project experiences
- to provide objectivity
- to challenge the status quo
- Staff support to do the work in organizations where resources are tight
Contact Us to learn more about our Critical Care Services Consulting Services.
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