DECISION SUPPORT IMPROVEMENT CONSULTING
Balancing Quality and Cost of Care
The effective management of complex organizations, such as hospitals, requires accurate data and cogent analysis of that data. Operational, clinical and financial data is being produced and circulated in such great volumes in hospitals that it is becoming increasingly difficult to effectively utilize it. Many hospitals have attempted to address this through the establishment of Decision Support departments. When effectively designed, staffed and implemented, a Decision Support department can provide invaluable services to hospital administration, such as serving as a “clearinghouse” of all key hospital data, coordinating budgeting, cost accounting, benchmarking efforts and more.
Novia Strategies brings unparalleled expertise to the hospital Decision Support arena. Our consultants are seasoned, highly credible consultants who manage by providing credible data, easily understood reports and decision tools across the organization. We can help you create or improve your Decision Support program. We can also provide off-site Decision Support functions for your hospital. We pride ourselves on ensuring the gains are sustained by our consultants transferring knowledge and leaving you with an operational dashboard for Decision Support.
BENEFITS OF OUR DECISION SUPPORT IMPROVEMENT PROGRAMS:
- Improved management decision making
- Improved productivity
- Meaningful, timely and accurate data
- Concise and actionable management reports
- More timely and meaningful budgeting
- Elimination of redundant and inaccurate data collection and dissemination
- Increased manager and administrator satisfaction
- Increased teamwork
OUR APPROACH – DECISION SUPPORT IMPROVEMENT CONSULTING SERVICES:
We utilize a four step process in our consulting which is tailored to the level of support you need. These four steps typically are as follows:
- Evaluate your entire decision support division or specific areas identified and make recommendations for improvement
- Develop an action plan to guide the improvement work for either your team or a combined hospital-consultant team
- Provide project leadership or hands-on support for implementation as needed
- Provide an operations dashboard and training that allows the organization to monitor and ensure the gains are maintained.
Assessment Planning and Implementation
Phase One – Assessment: Optional areas of focus during our Assessment:
- The effective collection and dissemination of key hospital data
- Accurate and meaningful analysis of that data
- The integration of financial, operational, quality and clinical improvement efforts
- Finance and department communication
- Implementation, management and utilization of decision support related software, e.g. executive dashboards, flexible budgets, cost accounting systems, etc.
- Annual budget and budgeting process
- Utilization of benchmarking data
- Labor targets and productivity reports
- Integration of strategic planning, budgeting and day-to-day operations
Phase Two – Key Components of our detailed Action Plan:
- What work needs to be completed to get the improvements targeted
- Who is on point for each activity/outcome
- Identification of key considerations for success
- By when should work occur with attention paid to both prioritization and sequencing
Phase Three – Implementation Optional Support Available:
- Strategic leadership to assist in positioning and managing barriers
- Project leadership to drive the work to completion
- Decision Support Subject Matter Expert support:
- to provide insight into best practice
- to share various approach options and lessons learned from other project experiences
- to provide objectivity
- to challenge the status quo
- Staff support to do the work in organizations where resources are tight
- Management coaching
- Development of in-house “consulting” services
Contact Us to learn more about our Decision Support Consulting Services.
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