EMERGENCY SERVICES CONSULTING
Improve Your Organization’s Emergency Services
Novia Strategies is a national leader in Emergency Services consulting. Our consulting services range from full assessments and implementation efforts to specific focused improvement projects. For a full assessment, we evaluate all facets of your current operations and processes. This effort enables us to identify the underlying causes of problems and the strategies needed to resolve them so that our clients can realize sustained improvements. For a targeted project, we work in a focused manner to achieve your goals in a specific area while ensuring full integration with related functions and services. We work to ensure that your goals are met in the short term and more importantly that those gains are sustained. We offer implementation support at the level you need rather than a canned approach.
Novia Strategies prides itself in providing a team of seasoned, highly credible consultants who understand how to partner with your physicians and nurses to define and implement necessary changes for a highly functioning, efficient Emergency Service. Our consultants are expert at analyzing and presenting data so that information can be used to understand change needed and get necessary buy in. We engage staff and physicians while partnering with leadership to resolve problems, improve operations and drive costs out while ensuring quality care is delivered. We pride ourselves on ensuring the gains are sustained by our consultants transferring knowledge and leaving you with an operational dashboard for Emergency Services.
BENEFITS OF OUR EMERGENCY SERVICES CONSULTING
We will work with you to develop and implement strategies that will result in:
- Improved throughput
- Improved patient and work flow
- Improved staffing and scheduling to match patient peak volumes
- Controlled access
- Cost savings
- Decreased length of staff
- Improved working relationships between nursing and physicians
- Improved satisfaction of patients, physicians and staff
- Enhanced inventory
- Improved regulatory compliance
- Improved documentation
- Operational dashboard
OUR APPROACH – EMERGENCY SERVICES CONSULTING:
We utilize a four step process in our consulting which is tailored to the level of support you need. These four steps typically are as follows:
- Evaluate your entire Emergency Service or specific areas identified and make recommendations for improvement
- Develop an action plan to guide the improvement work for either your team or a combined hospital-consultant team
- Provide project leadership or hands-on support for implementation as needed
- Provide an operations dashboard and training that allows the organization to monitor progress and ensure the gains are maintained.
Assessment Planning and Implementation
Phase One – Assessment: Optional areas of focus during our Assessment:
- Throughput
- Patient flow
- Workflow
- Productivity and labor management
- Process improvement
- Staffing and scheduling
- Organizational structure
- ED physician structure
- Physician relationships
- Business development
- Levels of care
- Patient holding
- ED case management
- Physical environment
- System implementation
- Regulatory compliance
- Documentation
- Roles and responsibilities
- Fast track and holding services
- Patient safety
- Leadership
- Coaching
Phase Two – Key Components of our detailed Action Plan:
- What work needs to be completed to get the improvements targeted
- Who is on point for each activity/outcome
- Identification of key considerations for success
- By when should work occur with attention paid to both prioritization and sequencing
Phase Three – Implementation Optional Support Available:
- Strategic leadership to assist in positioning and managing barriers
- Project leadership to drive the work to completion
- Emergency Services Subject Matter Expert support:
- to provide insight into best practice
- to share various approach options and lessons learned from other project experiences
- to provide objectivity
- to challenge the status quo
- Staff support to do the work in organizations where resources are tight
Contact Us to learn more about our Emergency Services Consulting.
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