OPERATIONS IMPROVEMENT PROGRAMS
Provide highest quality patient care with our Operations Improvement Programs
Hospitals are among the most complex organizations in the business world. Individual departments can be extraordinarily difficult to manage and the coordination of dozens of hospital services can sometimes feel overwhelming. Novia Strategies brings unparalleled expertise to the Hospital Operations arena – our consultants are highly experienced and credible. Novia Strategies provides Operations Improvement services that enable you to provide the highest quality patient care at the lowest possible price - maximizing value for your patients. Our programs can be hospital-wide or department-specific - we tailor our approach to address each client’s needs. We can assist you with an operations “turnaround” or a “tune-up”.
We perform thorough assessments of the factors that drive operational efficiency and effectiveness, identify areas for improvement, establish realistic improvement targets, develop detailed corrective action plans and assist you in the implementation of those plans. We work hand-in-hand with your managers and administrative team each step of the way to ensure buy-in throughout the organization. We assist you through implementation to make sure that we achieve those targets and maintain those hard-fought gains. We pride ourselves on ensuring the gains are sustained by our consultants transferring knowledge and leaving you with an operational dashboard for Operations Improvement Programs.
BENEFITS OF OUR OPERATIONS IMPROVEMENTS PROGRAM:
- Streamlined intra-and interdepartmental operations
- Removal of operational “silos”
- Elimination of redundant work
- Elimination of bottlenecks
- Enhanced patient flow
- Enhanced work flow
- Monitoring tools that provide timely, meaningful and accurate reports
- Improved utilization of automation and technology
- Enhanced regulatory compliance
- Reduced labor costs/improved productivity
- Improved patient care
- Increased capacity
- Improved quality throughout the organization
- Increased patient, physician, and staff satisfaction
OUR APPROACH – OPERATIONS IMPROVEMENT CONSULTING SERVICES:
We utilize a four step process in our consulting which is tailored to the level of support you need. These four steps typically are as follows:
- Evaluate your overall operations or specific areas identified and make recommendations for improvement
- Develop an action plan to guide the improvement work for either your team or a combined hospital-consultant team
- Provide project leadership or hands-on support for implementation as needed
- Provide an operations dashboard and training that allows the organization to monitor progress and ensure the gains are maintained.
Assessment Planning and Implementation
Phase One – Assessment: Optional areas of focus during our Assessment:
- Patient flow
- Work flow
- Interdepartmental communication, integration and support
- Identification of “best practices”
- Use of benchmarking and establishment of performance targets
- Use of performance “dashboards” and other monitoring tools
- Hospital-wide and department specific process flow
- Efficiency and effectiveness of services provided to patients, and to each other
- Quality of care improvement
- Adoption of “Lean Management” techniques
- Maximizing hospital and departmental capacity
- Having the right people, in the right place, at the right time
- Use of automation and information technology
- Communication flow
- Departmental hand-offs
- Scheduling of services and coordination
Phase Two – Key Components of our detailed Action Plan:
- What work needs to be completed to get the improvements targeted
- Who is on point for each activity/outcome
- Identification of key considerations for success
- By when should work occur with attention paid to both prioritization and sequencing
Phase Three – Implementation Optional Support Available:
- Strategic leadership to assist in positioning and managing barriers
- Project leadership to drive the work to completion
- Operations Improvement Subject Matter Expert support:
- to provide insight into best practice
- to share various approach options and lessons learned from other project experiences
- to provide objectivity
- to challenge the status quo
- Staff support to do the work in organizations where resources are tight
Contact us to learn more about our operations improvement programs.
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