Patient Safety Consulting

Hospital operational efficiency and emergency room consulting

PATIENT SAFETY CONSULTING

Ensure Your Organization’s Patient Safety

Hospitals are under pressure to ensure Patient Safety. Increased public scrutiny, “watchdog organizations”, and government agencies are creating more demands for regulations to prevent, monitor, and report healthcare errors and injuries. Even though Patient Safety has been a primary focus since the IOM publication of “To Err is Human” in 1999, hospitals continue to struggle with this issue. There is no magic bullet. However, Novia Strategies understands the complexities of patient care and the challenge to create and sustain a safe environment. Analysis, action, and communication are keys to the prevention of errors and injuries.

Novia Strategies has experienced consultants equipped to help your organization identify unsafe practices and develop corrective actions and policies to improve and sustain Patient Safety. Our goal is to help you create a Patient Safety program customized to your organization’s unique needs. We pride ourselves on ensuring the gains are sustained by our consultants transferring knowledge and leaving you with an operational dashboard for Patient Safety.

BENEFITS OF OUR PATIENT SAFETY CONSULTING SERVICES:

We will work with you to develop and implement strategies that result in:

Improved compliance with the National Patient Safety Standards
Decreased patient safety risks
Decreased error rate
Increased physician knowledge and involvement in patient safety
Increased interdisciplinary involvement in patient safety activities (clinical and non-clinical)
Up-to-date staff patient safety training program
Patient Safety performance targets
Enhanced tracking and reporting or error rates and outcomes
Improved overall culture of Safety

OUR APPROACH – PATIENT SAFETY CONSULTING SERVICES:

We utilize a four step process in our consulting which is tailored to the level of support you need. These four steps typically are as follows:

Evaluate your overall patient safety area or specific areas identified and make recommendations for improvement
Develop an action plan to guide the improvement work for either your team or a combined hospital-consultant team
Provide project leadership or hands-on support for implementation as needed
Provide an operations dashboard and training that allows the organization to monitor progress and ensure the gains are maintained.

Assessment Planning and Implementation

Phase One – Assessment: Optional areas of focus during our Assessment:

Patient safety risks
Level of compliance to regulatory standards
Patient safety dashboard
Patient safety processes and systems
Policies and procedures
Safety tools and equipment
Error reporting and follow-up program
Level of staff knowledge of patient safety (clinical and non-clinical)
Physician knowledge of patient safety

Phase Two – Key Components of our detailed Action Plan:

What work needs to be completed to get the improvements targeted
Who is on point for each activity/outcome
Identification of key considerations for success
By when should work occur with attention paid to both prioritization and sequencing

Phase Three – Implementation Optional Support Available:

Strategic leadership to assist in positioning and managing barriers
Project leadership to drive the work to completion
Patient Safety Subject Matter Expert support:
- to provide insight into best practice
- to share various approach options and lessons learned from other project experiences
- to provide objectivity
- to challenge the status quo
Staff support to do the work in organizations where resources are tight

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